Need help with a product or an existing order? The Nesvisia Customer Support Team is here to assist with product questions, order updates, shipping, returns, payments, privacy requests, and other service-related concerns.
Contact Us
Email: service@nesvisia.com
For Existing Orders
When contacting us about an order, please include:
- Your order number
- The email address used at checkout
This helps us locate your order and assist you more efficiently.
Damaged, Defective, Missing, or Incorrect Items
If your order arrives damaged, defective, incomplete, or incorrect, please send us clear photos or videos of:
- The product
- The packaging
- The shipping label, if applicable
This will help our team review your request more quickly.
Returns
Please contact us before returning any item. Our Customer Support Team will review your request and provide the appropriate return instructions and return address.
Response Time
We aim to respond to all customer inquiries within 1–2 business days.
Some requests involving shipping carriers, payment providers, order investigations, or privacy matters may require additional review time.
Company Information
Nesvisia is operated by RPE Limited.
Address: G/F, 15 Creasy Road, Jardine's Lookout, Wan Chai
Email: service@nesvisia.com